Refund & Returns Policy

Last Updated: July 27, 2026

At Mapithea, every product is printed especially for your order. This made-to-order approach allows us to reduce waste and deliver premium-quality wall maps produced as close as possible to your location.

Because each item is created on demand, our Returns & Refund Policy differs from that of traditional retail stores. Please read the following information carefully before placing your order.

1. Made-to-Order Products

All Mapithea products are produced after your order has been placed.

This includes:

• Paper posters
• Framed maps
• Canvas prints
• Metal prints
• Acrylic prints
• Personalized maps
• Any other custom-made products

As production begins shortly after an order is confirmed, orders generally cannot be cancelled or modified once they have entered production.

2. Returns

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges simply because:

• You changed your mind.
• You ordered the wrong size.
• You selected the wrong product.
• You no longer want the item.
• You dislike the design after receiving it.
• The colors appear slightly different from those shown on your screen.

Please review your order carefully before completing your purchase.

3. Personalized Products

Personalized products are created according to the information you provide.

Because these items are uniquely made for you, they cannot be returned or exchanged unless they arrive with a manufacturing defect, printing error, or shipping damage.

Customers are responsible for ensuring that all submitted text, spelling, dates, uploaded files, and personalization details are accurate before placing an order.

4. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged during shipping
• With a printing defect
• With a manufacturing defect
• Incorrect due to our error
• Different from the product you ordered

please contact us within 30 days of delivery.

To help us investigate your claim, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label (when applicable)

Providing complete information helps us resolve your request as quickly as possible.

5. Refunds and Replacements

After reviewing your claim, we may offer one of the following remedies:

• A free replacement of the affected product.
• A full refund for the affected item.
• Another appropriate solution where applicable.

Each request is reviewed individually to ensure a fair outcome.

6. Color Variations

Please note that colors displayed on computer monitors, tablets, and mobile devices may differ slightly from the final printed product due to differences in screen calibration and printing processes.

Minor color variations are considered normal and are not regarded as manufacturing defects.

7. Shipping Issues

If your package is lost, arrives significantly damaged, or cannot be delivered because of an error on our part, please contact us as soon as possible.

If a shipping carrier marks an order as delivered but you cannot locate the package, we recommend checking with neighbors, building management, or your local carrier before contacting us.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the order must be reprinted and shipped again.

Mapithea cannot issue refunds for orders that cannot be delivered because of inaccurate shipping information supplied by the customer.

9. Order Cancellations

Orders may only be cancelled before production begins.

Once an order has entered production, it cannot be cancelled because each product is manufactured specifically for your order.

10. How to Request Assistance

If you experience any issue with your order, please contact our customer support team as soon as possible.

When contacting us, please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs, if applicable

We aim to respond to all support requests promptly and work toward a fair resolution.

11. Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us.

Mapithea

Email: support@mapithea.com

Website: https://mapithea.com

We appreciate your trust in Mapithea and are committed to providing high-quality products and excellent customer service.