Custom Orders Policy

Last Updated: July 26, 2026

At Mapithea, we offer personalized map prints designed to create unique and meaningful artwork for your home, office, or as a special gift.

This Custom Orders Policy explains how personalized orders are handled, what we require from customers, and what you can expect throughout the customization process.

By placing a custom order, you agree to the terms outlined below.

1. What Is a Custom Order?

A custom order is any product that has been modified according to your specific request.

This may include:

• Personalized text
• Names
• Important dates
• Coordinates
• Custom titles
• Quotes
• Dedications
• Uploaded logos or graphics
• Custom color adjustments (where available)
• Other approved design modifications

Because these products are created exclusively for you, they are considered made-to-order items.

2. Customer Responsibilities

Before submitting your order, please carefully review all personalization details.

You are responsible for ensuring that all submitted information is accurate, including:

• Names
• Dates
• Coordinates
• Addresses
• Spelling
• Grammar
• Uploaded files
• Design choices

Mapithea is not responsible for errors resulting from incorrect information provided by the customer.

3. Uploaded Images, Logos and Artwork

If you upload logos, photographs, illustrations, or other artwork, you confirm that:

• You own the content or have permission to use it.
• The content does not infringe any copyright, trademark, or other intellectual property rights.
• The content does not violate the rights of any third party.

Mapithea reserves the right to refuse any design request that we believe may infringe intellectual property rights or violate applicable laws.

4. Content Guidelines

We reserve the right to decline customization requests that include content which is:

• Illegal
• Offensive or abusive
• Discriminatory or hateful
• Threatening or defamatory
• Sexually explicit
• Violent or graphic
• Misleading or fraudulent
• Infringing on the rights of others

If a customization request cannot be accepted, we may cancel the order and issue a refund if production has not yet begun.

5. Design Approval

Unless a proof or preview is specifically offered as part of the product or requested before production, orders are printed using the personalization details provided at checkout.

If a digital proof is provided:

• Please review it carefully.
• Production will begin only after your approval, where applicable.
• Once approved, further changes may not be possible.

Failure to respond to a proof request within a reasonable period may delay production.

6. Production Time

All custom products are manufactured after your order has been confirmed.

Production times may vary depending on:

• Product type
• Material
• Printing requirements
• Seasonal demand
• Production capacity

Estimated production and shipping times are displayed during checkout but are not guaranteed.

7. Changes and Cancellations

Because custom products enter production shortly after an order is placed:

• Changes can only be made before production begins.
• Orders cannot normally be cancelled once production has started.
• Personalization details cannot be changed after production has begun.

If you notice an error in your order, please contact us immediately. While we will do our best to help, we cannot guarantee that changes will be possible.

8. Returns and Refunds

Custom products are created exclusively for you and therefore cannot be returned or exchanged simply because:

• You changed your mind.
• You entered incorrect personalization details.
• You selected the wrong size or product.
• You no longer want the item.
• You dislike the design after production.

However, if your custom product arrives:

• Damaged
• Defective
• Misprinted
• Incorrect due to our error

please contact us within 30 days of delivery.

After reviewing your claim, we may provide a replacement or refund in accordance with our Refund & Returns Policy.

9. Colors and Print Variations

Printed colors may vary slightly from what you see on your screen due to differences in monitor calibration, lighting conditions, printing technology, and materials.

Minor color differences are normal and are not considered manufacturing defects.

10. Intellectual Property

Unless otherwise agreed in writing:

• Mapithea retains ownership of its original templates, layouts, and design elements.
• Customers retain ownership of any original content they submit, such as logos, photographs, or text.
• By submitting content, you grant Mapithea a limited, non-exclusive license to use that content solely for the purpose of producing and delivering your order.

We will not use your submitted content for other purposes without your permission, except where required by law.

11. Limitation of Liability

Mapithea’s responsibility is limited to producing the product according to the personalization information submitted by the customer.

We are not liable for losses arising from:

• Incorrect information provided by the customer.
• Delays caused by shipping carriers.
• Technical issues beyond our reasonable control.
• Minor production variations within normal industry standards.

Nothing in this policy limits your statutory consumer rights under applicable law.

12. Contact Us

If you have any questions regarding a custom order or need assistance before placing your order, please contact us.

Mapithea

Email: support@mapithea.com

Website: https://mapithea.com

We are committed to creating personalized maps with exceptional quality and helping you bring your ideas to life.