Frequently Asked Questions (FAQ)

Welcome to the Mapithea FAQ. Here you’ll find answers to the most common questions about our maps, ordering process, shipping, personalization, and returns.

Orders

How are Mapithea products made?

Every Mapithea product is made to order. Once you place an order, your map is professionally printed specifically for you using premium materials. This approach reduces waste and allows us to offer a wide range of designs, sizes, and finishes.

Can I cancel or change my order?

Orders can only be changed or cancelled before production begins.

Because production starts shortly after your order is confirmed, we recommend contacting us immediately if you need to make any changes. Once production has started, cancellations or modifications are generally no longer possible.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive an order confirmation email containing your order details.

Once your order has been shipped, you’ll receive another email with tracking information (where available).

Shipping

Where do you ship?

We ship to over 200 countries and regions worldwide.

Shipping availability may vary depending on local carrier restrictions or international regulations.

Where is my order printed?

Mapithea works with a global network of professional printing partners.

Whenever possible, your order is produced close to its delivery destination, helping reduce shipping times, transportation emissions, and the environmental impact of long-distance shipping.

How long does delivery take?

Delivery times depend on:

• Product type
• Production time
• Shipping destination
• Shipping method selected
• Local carrier performance

Estimated delivery dates shown during checkout include both production and shipping time.

Please note that delivery estimates are not guaranteed.

How can I track my order?

Once your order has shipped, we’ll send you a shipping confirmation email with a tracking number whenever tracking is available.

Tracking updates are provided directly by the shipping carrier.

Why did my order arrive in multiple packages?

Some orders contain products that are manufactured at different production facilities.

To speed up delivery,